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Ordering From The Character Place Limited: Browse through our children's online catalogue of character theme accessories and click on any items that you wish to buy and pop them into your shopping basket. When you have made your selection, click on “checkout”, pop in your name and address details, where we can calcuate postage costs, subscribe to our newsletters the same time for up to date offers and upcoming news. Orders can only be sent to the billing address of the cardholder placing an order.
Terms of HSM discount code - spend £25.00 - £39.99 exc postage and receive a wall scroll free (current price £3.49 RRP £9.99), spend over £40.00 exc postage and receive an inflatable chair free (current price £5.99 RRP £9.99) add to your basket and add the discount code in checkout. After receipt of order, should you require to return any items, and your total order value goes below the offer value we are obliged to charge the full amount of the free item.
Delivery schedule:
All orders are processed within 48 hours of cleared payment (excluding weekends and bank holidays). Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World. Payment: We accept payment by all major credit cards thru Sagepay, Paypal and Google Checkout, safe online payments. Packaging: At The Character Place Ltd, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. Larger orders we may recycle boxes. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge. Please contact us prior to returning any damaged items, within seven days of receipt. Deliveries to UK mainland For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. All postage costs now a flat rate of £2.95 spend over £75.00 and delivery is free.
The postage is calculated at checkout, if it is not, please email The Character Place Ltd. all our products mailed within the UK will normally be sent via Royal Mail service. Heavier items may be sent via a Courier 48 hour service and will normally be insured for the full replacement value of the item. If you do require enhanced insurance, Special Delivery or an expedited service please email us for a quotation BEFORE placing your order. The Character Place Ltd reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Northern Ireland & Channel Islands. Above postage rates apply unless the items required weigh more than 2kg, as we would then use courier services and charges are slightly higher, an email will be sent confirming additional cost, All payments must be received prior to dispatch of items, or alternatively please contact us for full postage cost prior to purchase. Europe & Worldwide For Europe & Worldwide deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. all postage costs now calculated in weight and confirmed upon checkout. Items mailed outside the UK will normally be sent Airmail/Airsure. Items over 2kg will be sent via a courier service an email will be sent to confirm full costs. All payments must be made prior to dispatch of items. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. The Character Place Ltd reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Returns: Should you not be entirely happy with with your purchase, you may return your item with fourteen days from the day of receipt. (please contact us prior to returning any items with seven days of receipt.) sales@thecharacterplace.co.uk. All goods must be returned unused and with its original packaging. Please return the delivery note with the item and state the reason for the return. Please return any items via trackable means ie Recorded delivery to ensure safe receipt as we cannot be held responsible for items that do not arrive back to us. We will not be liable for any return postage costs unless your item arrives damaged or faulty. Trading address: 4 Glasfryn, Brackla, Bridgend, CF31 2JN MISSING ITEMS/LOST IN POST Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Courier, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.
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