The Character Place
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Frequently Asked Questions

The Character Place

An online store that looks after your children's dreams and wishes, for character themed accessories.

Welcome to our online shop and we hope you will enjoy looking around, our aim is to provide a one stop shop for all your childrens bedroom furnishings and homewares for your kids to enjoy, we have placed a couple of questions that have been asked by a few customers and which we thought may help 

Are your products in stock?

All our products shown on our website are in stock and ready for dispatch, should there be an error for any reason we will contact you as soon as possible.

It is only letting me order one but I need three? 

Please do contact us as we may have more of the same item in stock or we can advise you when more stock is due to arrive. 

How Quick Are Orders Dispatched?

All our orders are dispatched within 24 -48 hours of receiving cleared payment.

Who do you use for deliveries? 

All orders are dispatched via Royal Mail or Courier for larger parcels, you will receive an email confirming we are processing your order and another then when your order has been dispatched.

Where do you deliver to?

We offer postage to UK, Europe and Worldwide.

Costs?

Flat rate postage of £2.95 for UK mainland orders, our Europe and Worldwide shipping rates are weight based and will be confirmed upon checkout, should your order be over 2kg the price will show as Nil, please contact us as this varies on the area 

When can I expect my order to arrive?

To UK mainland orders generally arrive within 1-2 working days, please do allow up to fifteen working days. Europe 3-15 working days and Rest Of The World 5-20 working days

Why do we have to enter our details before proceeding to checkout?

This is to ensure a safe transaction.

Do you take orders over the telephone?

Yes we do offer this facility and you may pay via credit card please do call and we would love to speak to you, please enter your personal details and order on our website and give us a call, if we are busy please do leave a message and we will get back to you as soon as possible.

Payment methods?

Credit Card, Paypal, Google Checkout.




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